Michael Adcock

Creative Problem Solver

Resume




MICHAEL ADCOCK
1820 161 Ave NE, Bellevue, WA 98008
envelopeadcockm@usa.net  phone425-894-1220  mousehttp://michaeladcock.info  linkedin adcockm


Objective

Apply my two decades of software development and decade of information science to architect resourceful solutions using my problem solving, programming, communication, and management skills.


Work Experience

Technical Support Analyst (Engineer) in Special ProjectsProQuest, Seattle, WA – 2012 – 2016

  • Took on many roles including: developer/engineer, information architect, software architect, researcher, communicator, troubleshooter, data analyst, process analyst, and strategist.
  • Designed and created data-driven reports to identify, analyze, organize, and segment customers by how they configured and used our products. Worked closely with support, data teams, product teams, sales, and management to acquire information, understand needs, and share results.
  • Supported migration of customer data from sunsetting products. Created tools to help understand content, scope of effort, track progress, automate, clean, analyze and report on the data.
  • Regularly coded in Perl and Javascript, and updated existing Ruby, Java, and Python code. Worked with data in XML and XSLT, JSON, CSV, and other formats and automated production of Excel files.
  • Used a variety of data manipulation, visualization, and analysis tools including Open Refine, Gephi, Gource, RAWGraphs, TiddlyWiki, and D3.js. Related work can be found in my “IA of the Mundane”.
  • Worked closely with other teams in various departments to build tools and provide analysis to help them better understand, automate, and improve their processes. Identified and documented more reliable workarounds for some legacy tools and processes.
  • Presented my work on BI tools to senior management and the entire product management group.
  • Solved support issue escalations and regularly answered programming questions from co-workers.
  • Collaborated with the Knowledge Management team to build and improve their taxonomy, visualized the scope of and connections between user documentation content, created tools to identify broken links and orphans, and suggested better tagging to improve search results.
  • Built automated tools to shepherd documentation through a massive migration from the RightNow CRM service to the Salesforce platform. Quickly designed and built a local archive of the old system to serve as backup. The Knowledge Management lead estimated I performed in a “couple of days” what would have taken weeks or “1400 hours of work” for his entire team to do manually.
  • Researched topics to inform new product development (lit review, surveys, analysis, findings).
  • Presented for three years on topics related to my work at the Information Architecture Summit.

Program ManagerMicrosoft Research (MAQ Consulting), Redmond, WA – 2010 – 2011

  • Produced update for Project Tuva website involving research and collaboration with subject matter experts, content strategy, information architecture, content authoring and editing, image acquisition and licensing, assistance with marketing, final review and rollout.
  • Engaged in community outreach at several conferences (iConference, InfoCamp, TEDx Caltech) and onsite technology demonstrations and discussions at Microsoft Research.
  • Researched and created initial slide deck for TEDx Caltech presentation about Richard Feynman.
  • Prepared Microsoft Surface 1.0 devices, collected research applications (like Garibaldi and LADS) through internal/external contacts, customized and supported devices, gave technology demos.
  • Collected information from stakeholders and began update/redesign of Education and Scholarly Communication section of Microsoft Research Connections website.
  • Researched and analyzed several technologies, including Academic Search, PixelSense (Surface).

Independent Consultant – Redmond, WA – 2008 – 2010

  • Created several proposals, strategy briefs, statements of work, annotated wireframes, and sitemaps using a variety of tools including Axure and Omnigraffle.

Research AssistantUniversity of Washington Information School, Seattle, WA – 2006 – 2007

Senior Software EngineerRAF Technology, Redmond, Washington – 2003 – 2005

  • Acted as project lead for an identity authentication product. Managed multiple software releases and shipments to the government agency client.
  • Identified goals for each release, created design documents and schedules, worked as development lead for feature design and coding, closely worked with QA team, developers, and client to monitor progress, participated in bug fixing, provided information and guidance to offsite user documentation writer, performed software builds, and acted as release manager for final shipment to customer.
  • Maintained a custom, legacy database designed for efficient, secure access to data.

Software EngineerBsquare Corporation, Bellevue, Washington – 1998 – 2002

  • Participated in the full product lifecycle on many projects, from planning and implementing features to bug triages and release.
  • Planned, developed, documented, and implemented IDE features and applications for several developer tools including the Windows CE Toolkit for Visual C++ 6.0 and the Windows Smart Card Toolkit.
  • Implemented operating system shell enhancements and custom applications for a variety of consumer products including media tablets, an HDTV, smartphones, an ebook reader, and other internet appliances.
  • Acted as lead developer and owned complete design and implementation of an ebook demo using custom hardware. Wrote specifications, scripts, and supporting applications, provided artwork, and wrote final user documentation.
  • Worked in a variety of situations including as a single developer, on small teams, across teams, and on larger distributed teams with contributors both inside and outside the company.
  • Gained knowledge of how to prepare source code for localization (both UI resources and internal code structure), and owned the localization development effort for a project, working closely with the PM and QA teams.
  • Learned and used a variety of Microsoft technologies including COM, ActiveX, MFC, DirectShow, Windows CE SDKs and emulation, and Visual Studio.
  • Presented a talk and gave a demonstration on “Developing Information Appliances with Windows CE” at the Embedded Developers Conference on February 6-8, 2001 in Las Vegas, Nevada.
  • Researched a new business opportunity. Searched for potential partners and customers, assisted in discussions, determined hardware and software requirements.
  • Actively supported product demos and provided internal and external training on product usage.
  • Created and maintained icons and graphics for several product demos.
  • Maintained build and setup scripts and handled build issues for at least one project.

Software Engineer – Pixel-Head Productions, Houston, Texas – 1997

  • Worked with a team of engineers and artists developing a 3D FPS game for Windows 95/NT.
  • Owned game scripting code in Java and implemented classes and interfaces, including enemy AI.
  • Connected the rendering engine (C++) with game scripting (Java) using the Java Native Interface.
  • Used the Java Reflection API to dynamically load and instantiate each class from a map file.
  • Wrote a front-end program in Visual Basic 5 to supplement a Java command line tool.


Education

University of Washington, Seattle, WA
Master of Library and Information Science, GPA: 3.9, August 2008

University of Houston, Houston, TX
Bachelor of Science in Computer Science, GPA: 3.35; University Honors College, GPA: 3.7, May 1997


Conferences, Professional Affiliations, Activities

 
Teaching & Learning
2017
volunteer
MNP league captain, board member
2016
volunteer, presenter
MNP league co-captain
2015
volunteer
MNP league co-captain
2014
ProQuest conference presenter
GIANT Conference promoter & attendee
World IA Day presenter & promoter
SLA PNW panelist
2013
InfoCamp presenter
UW IA Institute lecturer & student project critique
Tufte course attendee
2012
participant
InfoCamp presenter
UW IA Institute lecturer & student project critique
2011
volunteer
InfoCamp participant
UW IA Institute student project critique
2010
InfoCamp presenter
UW IA Institute lecturer & student project critique
2009
participant
InfoCamp presenter
UW ASIS&T iEdge participant
2008
IAI/FatDUX scholarship
InfoCamp volunteer
UW ASIS&T iEdge coordinator & panel member
2007
InfoCamp volunteer
UW ASIS&T iEdge poster presenter